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Bullet Proof Your Business
RISK PREVENTION MODULES & TEMPLATES
- Business Risk Assessment
- Business Intelligence Overview
- Human Resources
- Fraud – Theft
- Merchant Fraud
- Bookkeeping
- Privacy
- Business Asset Security
- Computer Security
- Workers Injury
- Fair Trading
- Work Place Investigations
- Disaster Management – Business Continuity
- Advisors
- Debt Control
- Insurance
- Intellectual Property Protection
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Bullet Proof Your Business – Table of Contents
Table of Contents
Disclaimer
- Copyright 2004 Global Phoenix, All right reservedIntroduction
- How to use “Bullet Proof Your Business”
- Need assistance
Good Business
- Selecting the Right Business Advisor
- Financial Advisor
- Questions for potential Financial Advisors
- Managing Financial Advisors
- Other Benefits
- Billing
- How can I tell if a Financial Advisor will suit my business?
Accountants
- Questions to ask potential Accountants
- When should I engage my Accountant?
- Managing your Accountant
- Other Benefits
- Billing
- How can I tell if an Accountant will suit my business?
Legal Advisors
- Questions to ask your potential Legal Advisor
- When should I engage my Legal Advisor?
- Managing Legal Advisors
- Hidden costs
- Billing
- How can I tell if a Legal Adviser will suit my business?
Fair Trading
- Assessment
- Customer Service
- Customer Service charter
- Information
- Personal service (face to face)
- Telephone Service
- Taking orders
- Dealing with Payments
- Follow up
- Repairs
- Complaint Handling
- Customer Relations
- Complying with State and Federal Fair Trading Legislation
- Advertising
- Pricing
- Gifts and Prizes
- Warranties and Guarantees
- Refunds
- Insurance
- Different Types of Insurance
- Product Liability
- Burglary
- Business Interruption or Loss of Profits
- Electronic Equipment
- Key Man
- Machinery Breakdown
- Money
- Partnership
- Personal
- What to look for in your policy?
- How the Phoenix Group can help
Human Resources
- Defining Human Resources
- Assessment
- Policy
- Recruitment
- Position Description
- Advertising the position
- Selection Criteria vs. Resume
- Interview
- Selection panel
- Tips for interviewing
- Commencement
- Letter of Offer and Conditions of Employment
- Deed of confidentiality
- Code of Conduct
- Ethics
- Employee Induction
- Performance and Development
- Performance Indicators
- Dealing with under performance
- Dealing with employee complaints
- Disciplining employees
- Employee’s rights
- Workplace harassment
- Defining harassment and Discrimination
- Discipline investigation
- Disciplinary action
- How Phoenix Global can assist you
Fraud
- Consequences of Fraud
- Assessment Fraud signals
- Fraud Signals
- Fraud Prevention
- Audit Strategy
- Types of Fraud
- Bookkeeping
- Assessment
- Preventative Measures
- Segregation of Duties
- Cheque Management
- Cheque Security
- Payroll Supervision
- Income Receipts
- Review Book of Accounts
- Bookkeeping Audit
- Supervision of your Accounting Reports
- Software security
- Credit Card
- Preventative Measures
- Bank Authorisation
- Cheque fraud
- Preventative Measures
- Cheques Checklist
- Cash receipts
- Preventative Measures
- Cash receipts Check List
- Salaries, Wages and O/T Payments
- Preventative Measures
- Salaries, wages and Overtime payments checklist
- Purchases and Accounts Payable
- Preventative measures
- Purchases and Accounts Payable Checklist
- Petty cash and Advance Accounts
- Preventative Measures
- Petty cash and Account Advance Checklist
- Invoice Fraud
- Preventative Measures
- Identify Fraud
- Types of Fraud
- Preventative Measures
- Staff Identity
Shop Stealing
- How much Stock can I afford to lose from my Store?
- What is the likelihood of someone (attempting) to steal from my store?
- Can I see customers and goods in the store?
- How to identify a shop stealer
- Indicators of suspect shop stealers
- Does the business have a bag inspection policy?
- Can I identify the goods as belonging to my store?
- Materials, tools and equipment
- Preventative Measures
- Material, tools, equipment checklist
- How do I establish a case of shoplifting?
- Does the business have a plan to deal with suspected shop stealers?
- Plan
- Dealing with the shop stealer
- Observations
- Dealing with the customer inside the store
- Dealing with the shop stealer outside the store
- Where the customer refuses to co-operate
- What arrangements do I have in place to deter shop stealing?
- Does the store operate a Drive-through for the pick-up of goods?
- How phoenix Global can help
Stock control
- Assessment
- Tips for stock control
- Stock purchasing and control procedures
- Ordering Stock
- Stock control procedures
- Procedures and routine
- Design and layout
- Equipment and technology
- People and processes
- Stock inwards Checklist
- Need assistance?
Workplace Health and Safety
- Assessing the workplace
- Considerations, Risk Assessment
- Risk assessment
- Fire Prevention Program
- Considerations for Fire Prevention
- Fire Safety Program
- Office Safety
- Hazard Reporting
- Considerations
- Employee Medical Examinations
- Emergency Procedures
- Considerations for Emergency Procedures
- Incident reporting
- Incident reviewing
- Considerations Reviewing Incidents
- Drug Free Program
- First Aid
- Discrimination
- Workplace Health and Safety Office (WH & SO)
- Machinery
- Considerations for Machinery
- Construction Worksites
- Considerations for Worksites
- Forklifts
- Considerations for Forklifts
- Manual Handling Tasks
- Repetitive Trauma
- Ergonomics
- Noise
- Personal Protective Equipment (PPE)
- Hand Power Tools
- Ladders
- Lighting
Business Security
- Physical Security of Staff
- Assessment
- Considerations
- Incident Reporting
- Intellectual Property
- Intellectual Property Assessment Questions
- Trade Secrets
- Copyright
- Patent
- Trade Marks
- Designs
- Business Name
- Building Security
- Building Security Assessment Checklist
- Security Plan
- Incident Reporting
- How Phoenix Global can help
- Computer Security
- Areas of Risk
- Assessment
- E-mail Related Threats
- 10-Steps
- Data Security
- Document Security
- Executive Protection
- Crisis Management
- Key Information checklist
- Initial Security Assessment
- Standing Operating Procedures Assessment
- Planning for Specific Events
- Composition and Protection of a close Protection Team
- How Phoenix can Assist
- Debt Recovery
- Important tips for Debt Collection
- Pricing
- Payments
- Recording Customer Details
- Invoicing Customers
- What to do when a payment has not been made
- Letters of Demand
- Debt Recovery Options
- Enforcement Hearing
- Enforcing a Judgment
- Bankruptcy Proceedings
- Winding up Proceedings
- About Phoenix
- Risk Approach Assessment
- Key Clients
- Testimonials
- Other Services
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